Purpose: The "Hotel & Holiday Issues Professional" app serves for professional documentation of hotel and holiday-related issues/defects (photos, videos, notes, GPS location, timestamps, checklists). The website provides legal information. No legal advice is provided; court admissibility is not guaranteed.

Privacy Policy (applies to app & website)

Data Processing Principles

We process as little personal data as possible. App data is stored exclusively locally on your device and only exported at your initiative (PDF/JSON/ZIP). The website is provided via GitHub Pages (GitHub, Inc.).

What data is processed?

Locally stored data

• Issue reports: Date, time, location, descriptions, checklists
• Media: Photo/video recordings (only with your active use)
• GPS coordinates: Only if you enable location function
• App settings: Language, categories, preferences

No data transmission

The app does not transmit any of your personal data to external servers, unless:

• You consciously export data (e.g. via email)
• You use Google Play Billing for premium features

App Stores & In-App Purchases

Google Play Store (Android)

When using premium features via Google Play:

• Google Play Billing processes your payment information
• We only receive an anonymized purchase confirmation (no payment details)
• Details: Google Privacy Policy

Apple App Store (iOS)

When using premium features via the Apple App Store:

• Apple processes your payment information according to Apple Privacy Policy
• We only receive an anonymized purchase confirmation (no payment details or credit card information)
• Apple may store purchase information for at least 10 years (legal requirements)
• Your Apple ID is not shared with us

GitHub Pages (Website Hosting)

This website is hosted on GitHub Pages. GitHub may process technical data when pages are accessed:

• IP address: Stored in anonymized server logs
• Browser type and version
• Pages accessed and time

GitHub Pages does not set tracking cookies. More information: GitHub Pages Privacy

Your Rights (GDPR)

You have the following rights:

• Access: What data we process about you
• Rectification: Correction of incorrect data
• Erasure: Deletion of your data ("Right to be forgotten")
• Restriction: Blocking of data processing
• Data portability: Receive your data in structured format
• Objection: To certain processing activities
• Complaint: With a data protection supervisory authority

Contact for privacy inquiries: Laermprotokollprofessionell@outlook.de

Competent Data Protection Authorities

You have the right to lodge a complaint with the competent data protection authority:

• 🇩🇪 Germany: Federal Commissioner for Data Protection (BfDI)
• 🇮🇹 Italy: Garante per la protezione dei dati personali
• 🇪🇸 Spain: Agencia Española de Protección de Datos (AEPD)
• 🇫🇷 France: Commission Nationale de l'Informatique et des Libertés (CNIL)
• 🇬🇧 UK: Information Commissioner's Office (ICO)
• 🇦🇹 Austria: Austrian Data Protection Authority
• 🇨🇭 Switzerland: Federal Data Protection and Information Commissioner (FDPIC)

Terms and Conditions

Last updated: July 29, 2025

1. Scope

These terms apply to the use of the "Hotel & Holiday Issues Professional" app and associated website. Provider: Daniel Ovadia (see imprint).

2. Service Description

The app enables:

• Documentation of hotel and holiday-related issues with photos, videos, and notes
• Timestamps and GPS location (optional)
• Export as PDF/JSON/ZIP
• Local data storage without cloud requirement

No legal advice: The app serves documentation purposes only. We do not guarantee court admissibility.

3. Usage Rights & Restrictions

• Permitted: Private and commercial use for documentation purposes
• Prohibited: Reverse engineering, decompilation, commercial redistribution, abusive use

4. Premium Features (In-App Purchases)

Some features require a one-time purchase via Google Play (Android) or Apple App Store (iOS):

• Payment processing: Handled by Google Play or Apple
• No subscriptions: All purchases are one-time
• No refunds: Not revocable after activation (Exception: statutory withdrawal rights before activation)
• EU Right of Withdrawal: 14 days, expires upon immediate activation

5. Disclaimer

We are only liable for intent and gross negligence. No liability for:

• Data loss (you are responsible for backups)
• Technical failures or device compatibility
• Legal consequences from using exported data

Important Notices

📱 Technical Requirements

• Android: Android 8.0+ (recommended: Android 11+)
• iOS: iOS 13.0+ (recommended: iOS 15+)
• At least 100 MB free storage
• Optional: Camera, microphone, GPS

🍎 Apple App Store - Privacy Labels (App Privacy Details)

In the Apple App Store, you will see the following privacy information ("App Privacy Details"):

• Data types linked to you:
  • Location data (only if GPS enabled)
  • Photos/Videos (only those you capture)
  • Contact information (only when exporting via email)
• Data types NOT linked to you:
  • Purchase information (anonymized by Apple)
• Data NOT collected:
  • No tracking data
  • No usage statistics
  • No analytics data

Important: All data collected in the app remains stored locally on your iPhone/iPad and is not automatically transmitted.

EU Compliance & Consumer Protection

🇪🇺 GDPR Compliance

This app is fully GDPR compliant:

• ✅ Local data storage (no automatic server transmission)
• ✅ No tracking cookies or analytics tools
• ✅ Transparent privacy policy
• ✅ All user rights according to Art. 15-22 GDPR guaranteed

🏛️ EU Digital Services Act (DSA)

As a "trader" (commercial provider) under the DSA, we provide the following information:

• Responsible party: Daniel Ovadia
• Business address: Eugen-Richter-Str. 159, 76187 Karlsruhe, Germany
• Contact: Laermprotokollprofessionell@outlook.de
• Business register: Sole proprietor (no registration number required)

🛡️ Right of Withdrawal (EU Consumers)

According to EU Consumer Rights Directive, you have a 14-day right of withdrawal for digital purchases. Important: This right expires upon immediate activation of premium features, as you have expressly requested immediate performance.

💰 Price Transparency

All prices are clearly displayed before purchase (including VAT). No hidden costs or automatic renewals.

🌍 Country-Specific Information

Germany

• Complies with GDPR and TTDSG (Telecommunications-Telemedia Data Protection Act)
• Imprint obligation according to § 5 TMG fulfilled
• Supervisory authority: BfDI

Italy

• Compliance with Italian Privacy Code (D.Lgs. 196/2003, amended by D.Lgs. 101/2018)
• Conformity with Garante per la protezione dei dati personali guidelines
• Marketing consent according to Italian law (opt-in required)
• Supervisory authority: Garante Privacy

Spain

• Compliance with LSSICE (Ley de Servicios de la Sociedad de Información)
• Conformity with LOPDGDD (Ley Orgánica de Protección de Datos)
• Supervisory authority: AEPD

France

• Compliance with French data protection regulations
• Conformity with CNIL guidelines for mobile apps
• Supervisory authority: CNIL

United Kingdom

• Complies with UK GDPR requirements
• Supervisory authority: Information Commissioner's Office (ICO)

Support / FAQ / Contact

❓ Frequently Asked Questions (FAQ)

How can I export my data?

Open a report → Tap "Export" → Select PDF, JSON, or ZIP → Save or send via email

Is my data stored in the cloud?

No! All data remains locally on your device. Cloud storage only occurs if you export and upload data yourself.

Is the app available for iOS/iPhone?

Yes! The app is available for both Android (Google Play) and iOS (Apple App Store). Search for "Hotel & Holiday Issues Professional" in the respective store.

How do in-app purchases work on iOS?

On iOS, all purchases are processed through Apple's In-App Purchase system. Your payment information is processed by Apple, not by us. We only receive a purchase confirmation, but none of your payment data.

Can I transfer my purchases between Android and iOS?

No, purchases are platform-specific. A purchase made in Google Play Store does not apply to iOS and vice versa. This is a limitation of the app store systems.

How do I request a refund from Apple?

For iOS purchases, refund requests must be made directly through Apple:

• Visit reportaproblem.apple.com
• Sign in with your Apple ID
• Select the purchase and request a refund
• Apple decides on the refund (before activation: 14-day withdrawal right)

What permissions does the app need on iOS?

The app only requires permissions that you actively want to use:

• Camera: Only for taking photos (optional)
• Photo Library: For saving and accessing photos (optional)
• Location: Only for GPS location in reports (optional)

All permissions can be managed in iOS Settings.

Objet : L'application « Hotel & Problèmes de vacances Professional » sert à la documentation professionnelle des problèmes et défauts liés aux hôtels et aux séjours (photos, vidéos, notes, géolocalisation GPS, horodatages, listes de contrôle). Le site web fournit des informations juridiques. Aucun conseil juridique n'est fourni ; l'admissibilité au tribunal n'est pas garantie.

Politique de confidentialité

Principes de traitement des données

Nous traitons le moins de données personnelles possible. Les données de l'application sont stockées exclusivement localement sur votre appareil et ne sont exportées qu'à votre initiative (PDF/JSON/ZIP).

Boutiques d'applications et achats intégrés

Google Play Store (Android)

Lors de l'utilisation de fonctionnalités premium via Google Play, Google Play Billing traite vos informations de paiement. Nous ne recevons qu'une confirmation d'achat anonymisée.

Apple App Store (iOS)

Lors de l'utilisation de fonctionnalités premium via l'Apple App Store, Apple traite vos informations de paiement selon sa politique de confidentialité. Nous ne recevons qu'une confirmation d'achat anonymisée.

Vos droits (RGPD)

Vous disposez des droits suivants :

• Accès : Quelles données nous traitons vous concernant
• Rectification : Correction des données incorrectes
• Effacement : Suppression de vos données
• Limitation : Blocage du traitement des données
• Portabilité : Obtenir vos données dans un format structuré
• Opposition : À certaines activités de traitement
• Réclamation : Auprès d'une autorité de protection des données

Autorités de protection des données compétentes

• 🇫🇷 France : CNIL
• 🇩🇪 Allemagne : BfDI
• 🇮🇹 Italie : Garante Privacy
• 🇪🇸 Espagne : AEPD
• 🇧🇪 Belgique : APD
• 🇨🇭 Suisse : PFPDT

Conditions Générales d'Utilisation

Cette application est conforme au RGPD et respecte les réglementations de l'UE en matière de protection des consommateurs.

Droit de rétractation (consommateurs UE)

Conformément à la directive européenne sur les droits des consommateurs, vous disposez d'un droit de rétractation de 14 jours pour les achats numériques. Ce droit expire lors de l'activation immédiate des fonctionnalités premium.

Informations importantes

📱 Exigences techniques

• Android : Android 8.0+ (recommandé : Android 11+)
• iOS : iOS 13.0+ (recommandé : iOS 15+)
• Au moins 100 Mo d'espace de stockage libre

Conformité UE

Digital Services Act (DSA)

En tant que "commerçant" selon le DSA, nous fournissons les informations suivantes :

• Responsable : Daniel Ovadia
• Adresse : Eugen-Richter-Str. 159, 76187 Karlsruhe, Allemagne
• Contact : Laermprotokollprofessionell@outlook.de

Support / Contact

Email : Laermprotokollprofessionell@outlook.de

❓ Questions fréquentes (FAQ)

L'application est-elle disponible pour iOS/iPhone ?

Oui ! L'application est disponible pour Android (Google Play) et iOS (Apple App Store). Recherchez « Hotel & Problèmes de vacances Professional » dans le store respectif.

Comment fonctionnent les achats intégrés sur iOS ?

Sur iOS, tous les achats sont traités via le système d'achat intégré d'Apple. Vos informations de paiement sont traitées par Apple, pas par nous.

Comment demander un remboursement auprès d'Apple ?

Pour les achats iOS, les demandes de remboursement doivent être faites directement via Apple sur reportaproblem.apple.com

Propósito: La aplicación "Problemas de Hotel y Vacaciones Professional" sirve para la documentación profesional de incidencias y defectos en hoteles y vacaciones (fotos, videos, notas, ubicación GPS, marcas de tiempo, listas de verificación). El sitio web proporciona información legal. No se proporciona asesoramiento legal; no se garantiza la admisibilidad judicial.

Política de privacidad

Principios de procesamiento de datos

Procesamos la menor cantidad posible de datos personales. Los datos de la aplicación se almacenan exclusivamente de forma local en su dispositivo y solo se exportan por su iniciativa (PDF/JSON/ZIP).

Tiendas de aplicaciones y compras integradas

Google Play Store (Android)

Al utilizar funciones premium a través de Google Play, Google Play Billing procesa su información de pago. Solo recibimos una confirmación de compra anonimizada.

Apple App Store (iOS)

Al utilizar funciones premium a través del Apple App Store, Apple procesa su información de pago según su política de privacidad. Solo recibimos una confirmación de compra anonimizada.

Sus derechos (RGPD)

Usted tiene los siguientes derechos:

• Acceso: Qué datos procesamos sobre usted
• Rectificación: Corrección de datos incorrectos
• Supresión: Eliminación de sus datos
• Limitación: Bloqueo del procesamiento de datos
• Portabilidad: Obtener sus datos en formato estructurado
• Oposición: A ciertas actividades de procesamiento
• Reclamación: Ante una autoridad de protección de datos

Autoridades de protección de datos competentes

• 🇪🇸 España: AEPD
• 🇩🇪 Alemania: BfDI
• 🇮🇹 Italia: Garante Privacy
• 🇫🇷 Francia: CNIL
• 🇲🇽 México: INAI

Términos y Condiciones

Esta aplicación cumple con el RGPD y respeta las regulaciones de la UE sobre protección del consumidor.

Derecho de desistimiento (consumidores UE)

Según la Directiva Europea de Derechos del Consumidor, tiene un derecho de desistimiento de 14 días para compras digitales. Este derecho expira al activar inmediatamente las funciones premium.

Conformidad con LSSICE y LOPDGDD

Esta aplicación cumple con la Ley de Servicios de la Sociedad de Información (LSSICE) y la Ley Orgánica de Protección de Datos (LOPDGDD) de España.

Información importante

📱 Requisitos técnicos

• Android: Android 8.0+ (recomendado: Android 11+)
• iOS: iOS 13.0+ (recomendado: iOS 15+)
• Al menos 100 MB de almacenamiento libre

Cumplimiento de la UE

Digital Services Act (DSA)

Como "comerciante" según el DSA, proporcionamos la siguiente información:

• Responsable: Daniel Ovadia
• Dirección: Eugen-Richter-Str. 159, 76187 Karlsruhe, Alemania
• Contacto: Laermprotokollprofessionell@outlook.de

Soporte / Contacto

Email: Laermprotokollprofessionell@outlook.de

❓ Preguntas frecuentes (FAQ)

¿Está disponible la aplicación para iOS/iPhone?

¡Sí! La aplicación está disponible para Android (Google Play) e iOS (Apple App Store). Busque "Problemas de Hotel y Vacaciones Professional" en la tienda respectiva.

¿Cómo funcionan las compras integradas en iOS?

En iOS, todas las compras se procesan a través del sistema de compras integradas de Apple. Su información de pago es procesada por Apple, no por nosotros.

¿Cómo solicito un reembolso de Apple?

Para compras de iOS, las solicitudes de reembolso deben realizarse directamente a través de Apple en reportaproblem.apple.com

Scopo: L'app "Problemi di Hotel e Vacanze Professional" serve per la documentazione professionale dei problemi/difetti relativi a hotel e vacanze (foto, video, note, posizione GPS, timestamp, checklist). Il sito web fornisce informazioni legali. Non viene fornita consulenza legale; l'ammissibilità in tribunale non è garantita.

Informativa sulla privacy

Principi di trattamento dei dati

Elaboriamo il minor numero possibile di dati personali. I dati dell'app sono archiviati esclusivamente localmente sul tuo dispositivo e vengono esportati solo su tua iniziativa (PDF/JSON/ZIP).

Store di applicazioni e acquisti in-app

Google Play Store (Android)

Quando si utilizzano funzionalità premium tramite Google Play, Google Play Billing elabora le informazioni di pagamento. Riceviamo solo una conferma di acquisto anonimizzata.

Apple App Store (iOS)

Quando si utilizzano funzionalità premium tramite l'Apple App Store, Apple elabora le informazioni di pagamento secondo la sua informativa sulla privacy. Riceviamo solo una conferma di acquisto anonimizzata.

I tuoi diritti (GDPR)

Hai i seguenti diritti:

• Accesso: Quali dati trattiamo su di te
• Rettifica: Correzione di dati errati
• Cancellazione: Eliminazione dei tuoi dati
• Limitazione: Blocco del trattamento dei dati
• Portabilità: Ottenere i tuoi dati in formato strutturato
• Opposizione: A determinate attività di trattamento
• Reclamo: Presso un'autorità di protezione dei dati

Autorità di protezione dei dati competenti

• 🇮🇹 Italia: Garante per la protezione dei dati personali
• 🇩🇪 Germania: BfDI
• 🇪🇸 Spagna: AEPD
• 🇫🇷 Francia: CNIL
• 🇨🇭 Svizzera: IFPDT

Termini e Condizioni

Questa app è conforme al GDPR e rispetta le normative UE sulla protezione dei consumatori.

Diritto di recesso (consumatori UE)

Secondo la Direttiva Europea sui Diritti dei Consumatori, hai un diritto di recesso di 14 giorni per gli acquisti digitali. Questo diritto decade all'attivazione immediata delle funzionalità premium.

Conformità con il Codice Privacy italiano

Questa app è conforme al Codice Privacy italiano (D.Lgs. 196/2003, modificato dal D.Lgs. 101/2018) e alle linee guida del Garante per la protezione dei dati personali.

Informazioni importanti

📱 Requisiti tecnici

• Android: Android 8.0+ (consigliato: Android 11+)
• iOS: iOS 13.0+ (consigliato: iOS 15+)
• Almeno 100 MB di spazio di archiviazione libero

Conformità UE

Digital Services Act (DSA)

Come "commerciante" secondo il DSA, forniamo le seguenti informazioni:

• Responsabile: Daniel Ovadia
• Indirizzo: Eugen-Richter-Str. 159, 76187 Karlsruhe, Germania
• Contatto: Laermprotokollprofessionell@outlook.de

Supporto / Contatto

Email: Laermprotokollprofessionell@outlook.de

❓ Domande frequenti (FAQ)

L'app è disponibile per iOS/iPhone?

Sì! L'app è disponibile per Android (Google Play) e iOS (Apple App Store). Cerca "Problemi di Hotel e Vacanze Professional" nello store rispettivo.

Come funzionano gli acquisti in-app su iOS?

Su iOS, tutti gli acquisti vengono elaborati tramite il sistema di acquisti in-app di Apple. Le tue informazioni di pagamento sono elaborate da Apple, non da noi.

Come richiedo un rimborso da Apple?

Per gli acquisti iOS, le richieste di rimborso devono essere effettuate direttamente tramite Apple su reportaproblem.apple.com